加拿大论文代写客户关系管理

| 16-1月-2013 | 美国论文代写

加拿大论文代写

The third critical incident was when one of the two customer made a telephone call from the phone in his room. The customer had reviewed the policy on the charges and service charges and taxes and calculated the cost of the call to be no more than 10 dollars. But his account was billed for 80 dollars. The dissatisfied customer contacted the customer service manager and was told that there was room for misinterpretation in the text regarding the service charges. She assured him she would look in to the matter. This shows that the text provided to the customers on the charges of using the telephone is equivocal. This shouldn’t be the case in a hotel which prides itself on customer support and superior customer service. These were the three critical incidents which resulted in the customers filing a formal written complaint.
Before we embark upon a discussion of the 10 points that must be kept in mind to manage customer relations and service quality we must first strive to understand what the two terms mean. Customer relationship management is referred to as CRM in short. Customer relationship management is pretty much everything that a company has to do with its customer. It involves all facet of company interaction with the customer. This includes both sales and service. Sometimes it even includes marketing. This also includes the use of technology that affects customer relations with the company. This includes delivery services and involves other things like quality management. In today’s market place competition is at its peak. Business find it harder and harder to attract and keep customers. Businesses, companies and organization have come to the realization that managing customer relations is critical to success. Managing customer relations properly can help to increase profits.

加拿大论文代写

 

第三个重要的事件是当一名顾客打来的电话,在房间里打电话。客户审查了政策上的费用和服务费用、税金和计算通话费用不得超过10美元。但他的帐户支付80美元。不满意的顾客联系客户服务经理,被告知有房间误解的文字就服务费。她告诉他,她会看的事情。这表明,文本提供给客户使用费电话是模棱两可的。这不应该是这样的一个酒店以其客户的支持和优质的客户服务。这是三个关键事件,导致客户提交正式书面投诉。

在我们开始讨论10点必须牢记客户关系管理和服务质量,我们首先必须努力理解的术语的意思。客户关系管理是指在短。客户关系管理是几乎一切,一个公司必须与它的客户。它涉及的所有方面,公司与客户的互动。这包括销售和服务。有时它甚至包括营销。这也包括使用技术,影响顾客关系与公司。这包括服务和涉及其他事情一样,质量管理。在今天的市场竞争是在其高峰期。业务发现越来越难以吸引和留住客户。企业,企业和组织来实现客户关系的管理是成功的关键。客户关系管理可以帮助增加利润。

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