Assignment First

論文代寫推薦:服務補救理論的影響

服務補救理論是一個有效的理論作為一個組織,因為它是不可能刪除所有服務失敗。客戶應該由組織提供優質的服務。穩定和控制幹預增加客戶滿意後失效。客戶原諒,如果他們認為失敗是合理的,沒有可預見的服務提供者。客戶感覺良好,如果失敗是矯正的服務提供者。因此,可以得出結論,故障恢復為組織提供一個獨特的機會來提高客戶滿意度和為員工提供培訓。例如,服務組織可以培訓他們的員工在聽力學習過程,強調,道歉,並通知反應。它可以作為一個有用的復蘇,因為強調過程和聽力階段。

論文代寫推薦:服務補救理論的影響

失敗後的客戶滿意度增加如果客戶認為,經濟復蘇的努力是一個真誠的校正步驟采取的服務提供者。如果情況適當管理,服務恢復地址為客戶服務的過程。公司可以增加他們的效率與實施服務補救悖論。顧客已經經歷了過去任何問題可以被視為“紅色標記,”,重要的是,員工應該提供足夠的對這些客戶,以確保護理質量。在服務行業,許多組織積極地監控客戶數據庫,幫助他們跟蹤客戶的服務失敗的歷史。

論文代寫推薦:服務補救理論的影響

The service recovery theory is a valid theory as because it is not possible for an organization to remove all the service failures. The customers should be provided with quality services by the organizations. Both stability and control intervene to increase the post-failure customer satisfactions. Customers forgive if they think that the failure was reasonable, not foreseeable by the service provider. The customers feel good if the failure is rectified by the service provider . Therefore, it can be concluded that failure recover provides a unique opportunity to the organizations to enhance customer satisfaction and providing training to their employees. For example, services organizations can train their staff members in LEARN process which is listening, emphasize, apologize, react and notify. It can serve as a useful process of recovery because of the emphasizing and listening stages.

論文代寫推薦:服務補救理論的影響

The post failure of the customer satisfaction increases if the customer perceives that the recovery efforts are a sincere corrective step taken by the service provider. If the situation is managed appropriately, then the service recovery addresses the procedures of serving to the customers. The companies can increase their efficiency with the implementation of service recovery paradox. The customers who had already experienced any problems in the past can be considered as “red flagged,” and it is important that the employees should be provided with adequate to ensure quality care towards those customers. In the service sector, many organizations do actively monitor the customer database that assists them to track the service failure histories of the customers.